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Bad Business with Ryan Brantly of slickcar*
AKA's GNUIndustries.c*m, SlickCar.c*m, Commandoalarms.c*m, CommandoCarAlarms.c*m, CustomStreetDesigns.c*m, AUTO-STARTER.C*M

This page is for the Emails we have permission to post from former customers of GNU industries.

This is the most recent email I have recieved with permission to post. Recieved on: 2/30/2007

I ordered an Alarm on Jan 14th and had a couple issues with the
install. I called Ryan at GNU to get some technical info....
Baaaaaad move :-(

The alarm was actually defective and Ryan said it would be replaced. I
sent it in (with remotes) per his instructions and they received it on Feb
14th. Since then I have been getting ignored and outright lied to on
numerous locations.

Their customer service it pathetic and they even use the same line over
and over. ("it's on the bench waiting for parts, it will ship tomorrow) I
have heard that three times now, and I have heard "the guy in that
department is at a funeral today" for three days.... long funeral! There
are similar complaints on the web and with the BBB (thanks for the link), 
so I can see
I'm not alone in my disgust.

All I wanted at the time was a replacement for the main control box, but
they said I needed to return the remotes with the unit, so now I need
remotes too :-(

The reason behind this letter, besides to rant, is to ask if it is 
possible to
purchase just a controller module and 2 way remote for the Astra 777 or
equivalent. (I have the siren and wiring all installed)

I have been impressed with your knowledge and help, so I thought I would
see if you had any ideas/options.
Thanks
--
  -Glenn-              
www.AssociatedPhotographics.com

I never forget a face, but in your case I'll make an exception.
-- Groucho Marx.


On Wed, 27 Jun 2007 13:47:51 -0600, Feedback <feedback(at.)black-ridge.net
wrote:

> id like permission to post your email here for others to see. Id like to 
> use your real name if possible though I will not post email addresses.

That would be fine.
I did end up getting them to send me a replacement (or they fixed my 
original)
I documented all the calls and all the people I spoke with and exactly 
what they said "we are waiting on parts", "it's on the bench but they guy 
has left", "The guy is at a funeral" (they used that one twice!) so when 
caught in their own lies like that, I think they sent me my stuff so I 
wouldn't trash them on the web or bring a civil suit. :-)

thanks
--
- Glenn -       
www.AssociatedPhotographics.com

I spent all my money on a FAX machine. Now I can only FAX collect. -- 
Steven
Wright


On Thu, 28 Jun 2007 09:55:53 -0600, Feedback <feedback(at.)black-ridge.net
wrote:

>     What was the time frame between when you requested a replacement and 
> when you finally got the replacement?

I can't recall exactly, but I believe it was about 2 months.

--
  -Glenn-              
www.AssociatedPhotographics.com

I had some eyeglasses. I was walking down the street when suddenly the
prescription ran out. -- Steven Wright

This is an excerpt of an Email I got from a customer that was waiting for a very long time for an order that Ryan had agreed to ship directly to them. I had difficulty in getting any response back from GNU. No answers to email, Their phone system hangs up on me etc.

----- Original Message -----
From: "
mike duquette" <Permission granted for us to use real name>
To: "Sales" <
salesa@black-ridge.net> (email address modified to make it unusable for spammers)
Cc: <withheld>
Sent: Monday, October 17, 2005 11:06 AM
Subject: RE: Credit Card Order - Invoice #291



  I just got the car starter  and now I see why I had so much trouble. I had no idea I was buying from GNU. I have had many problems with them in the past,  always taking 10 to 20 days to mail an order out  or losing an order.
They didn't even mail this out untill the 13th oct.  And for the record.., you might want to ask them to not place a copy of your credit card order in the box on a blind ship.   I have it here in front of me  shows the date that they billed you and the amount they billed you  hell  you get a nice break in the price  54.00 . the reason I went and ordered this from you  was to get away from them.   I install allot of these and other systems  and its hard for me to tell a client that they have to wait till the company I bought it from gets off there ass and ships it to me.  Doesn't make me look very good, and definitely doesn't make you  or GNU look good either. I am just one person having dealings with them  and have no power to get them to step up to the plate  and fix  what ever trouble they are having with there shipping dept. but you sell there products.  You have the power to be heard. I am not a pain in the ass costumer,  just some one that thinks  that 10 to 20 days to think about sending out something that some one has ordered and paid for is abit much. I have also spoken to them about this last time I had dealings with them  and apparently it has fallen upon deaf ears.
   I wish you luck in your dealings with them.


mike duquette (we have permission to use this customers real name.)

  



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