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Black
Ridge Website Policies
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The following information has been deemed
necessary due to practical experience. You
agree to any terms or rules and this policy
when you make any purchase on this or any
affiliated website. Affiliated websites are
generally older websites. Please see the legal version at
the bottom of this page!
Returns:
In order to facilitate the security of
customer information, this website uses an
automated billing system that automatically and
instantly bills the customer for their order
without any human intervention. This is very
good and has only one drawback. Visa still
charges us a fee for returns. Thus we have to
charge 15% of the order costs to cover most of
the costs incurred to us. Please please
double-check your order and send us an email if
you have any questions. Please note that to
control costs phone support is limited. Please
send email to: sales(at)black-ridge.net
(replace the (at) with the @ symbol)
(Money Back Satisfaction Guarantee! Please
see legal version of this document below.)
Shipping:
While we would like to guarantee shipping we
operate out of a number of shipping locations.
Thus any type of shipping is an estimate only
regardless of what the order page with its
shipping options states. Very large orders will
be delayed for funds verification and foreign
orders will be delayed for cash payment.
Credit Card
Orders:
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Not all
Visa Cards are the
same!!
Some
cards will not be
accepted. Any
bankcards from the
following banks will not
be accepted!!
Amegy
Bank in Texas
Wells Fargo
Everywhere
The
reason is this.
*(current info
below)Merchants
all over use a process
called address
verification to verify
that the card number they
have received for an
online order is really
from a legit customer and
not
stolen.
The
process works like
this.
You
the customer place an
order and you provide a
name and address for
shipping then, on a
secure server, you
provide your credit card
number. The
merchant then calls your
bank (based on the number
you gave) and gives them
the card number and the
address on the order. The
bank then says yes its
legit or no there is a
problem. The bank never
gives any other
information and yet this
simple procedure saves
lots of money for
merchants and consumers
by preventing
fraud.
The
above banks refuse to do
address verification.
Therefore some merchants,
including the owner of
this website, refuse to
do business with
them.
(Due
to
the new
automated
AVS,
the
above
only
occurs
for
certain
orders
that
have
suspicious
characteristics
regardless
if
the
order
was
accepted
by
the system.
If
we
can't
do
a
manual
verification
we
will
do
a
card
refund
rather
then run
high
risks
of
getting
ripped
off.
This
helps
keep
our
costs
down.)
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| The only exceptions
to this rule are little orders
under $20.00 and multiple small
orders will not be accepted and may
be charged a $2.00 processing fee
per voided order. |
See our comment on
Banks |
Banks:
This link will take you to our bank page.
This information was gleaned online and
from a show on PBS
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Return
Policy Legal
Version
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Products sold by
Black Ridge Customs
are covered by our 30-day
return period, unless
otherwise noted. Policies
regarding items that are
not covered by the 30-day
return period are specified
on the products' individual
pages as well as in the
special exceptions section
below. Please note that
Black Ridge
Customs offers limited
technical support. Please
direct technical questions
to the manufacturer. Ask us
and we can provide that
contact information.
All returns covered
under our 30-day return
period are subject to the
following:
- A Return
Merchandise
Authorization (RMA)
number issued by Black
Ridge must
accompany all
returns.
- RMA numbers must be
obtained no later than
30 days from the date
the product was
shipped. After 30 days,
all product returns
must be handled
directly by the
manufacturer or
warranty provider.
- All RMA numbers are
valid for 10 days from
the date of
issuance.
- All products must
be returned in like-new
condition, including
original packaging, all
documentation and
accessories. Charges
will be applied for all
missing accessories or
parts.
- Black Ridge Customs
will not accept items
that have been
physically damaged or
misused.
- Black Ridge Customs
will not honor requests
for exchanges except
under limited
conditions.
- All returns must be
shipped freight
prepaid.
- All related fees
(shipping & return
shipping fees) are
NON-REFUNDABLE for all
products in all
cases.
-
15% restocking
fee applies to all
refunds.
- Per State
of California
regulations,
any taxes
refunded in
this case will
be calculated
based on the
final refund
amount minus
the 15%
restocking fee,
not the
original
purchase price.
Please refer to
http://www.boe.ca.gov/pdf/reg1655.pdf
for further
information.
- Please allow 1-2
weeks for all
refunds.
- After 30 days of
the purchase date, all
items that need to be
returned for any reason
will not be
refunded.
- Claim for missing
accessories or product
not as advertised must
be reported within 15
days from the date item
is shipped.
After
receiving your Return
Merchandise
Authorization (RMA)
Number
- Write your RMA
number legibly on the
return label or outside
of the packaging
box.
- Return the item in
its original packaging
to:
Black
Ridge Returns
Department
6418-A NE 119th
Street
Vancouver, WA.
98686
Unauthorized
Returns
Shipments
that are refused
without
authorization, or
that are returned to
us because the
address was invalid,
are subject to a
restocking fee of 15%
plus applicable
shipping and handling
fees. Per State of
California
regulations, any
taxes refunded in
this case will be
calculated based on
the final refund
amount minus the 15%
restocking fee, not
the original purchase
price. Please refer
to
http://www.boe.ca.gov/pdf/reg1655.pdf
for further
information.
Warranty
Service
For warranty service,
please check the product
page to find out who the
warranty provider is for
your particular product. In
all cases, you must have a
RMA number. If Black
Ridge is the warranty
provider, you must obtain a
RMA number from us. If a
manufacturer or third party
is responsible, you must
obtain a RMA number from
them. Please see the
Manufacturer Warranty
Section for full
details.
Unless otherwise noted,
warranty terms apply only
to merchandise shipped
within the USA. Merchandise
forwarded to other
international locations may
not be covered under the
warranty. Please check with
the manufacturer or
warranty provider prior to
purchase.
SALES POLICY
AGREEMENT
By placing
an order at
www.black-ridge.com,
you the customer has agreed
to the terms and conditions
of the sale as indicated on
this website. By placing an
order at
www.black-ridge.com,
you the customer has agreed
to the total dollar amount
of the sale, and authorized
Black Ridge Customs to
collect payment via the
payment method the customer
specified.
www.black-ridge.com
reserves the right to make
changes to this site and
these terms and conditions
at any time.
TO THE
MAXIMUM EXTENT
PERMITTED BY
APPLICABLE LAW, Black
Ridge Security AND
OTHER SUPPLIERS
DISCLAIM ALL OTHER
WARRANTIES AND
CONDITIONS, EITHER
EXPRESSED OR IMPLIED,
INCLUDING, BUT NOT
LIMITED TO, IMPLIED
WARRANTIES OR
CONDITIONS OF
MERCHANTABILITY,
FITNESS FOR A
PARTICULAR PURPOSE
AND
NON-INFRINGEMENT.
**
NOTE:
Black Ridge Customs
attempts to be as accurate
as possible in our content
and pricing. However, we
cannot guarantee that the
product
descriptions/specifications,
pricing or any other
content on the site is
accurate, complete, or
current. In the event that
a product is listed at an
incorrect price due to
typographical,
photographic, or technical
error or error in pricing
information received from
our suppliers, Black Ridge
Customs shall have the
right to refuse or cancel
any orders placed for
product listed at the
incorrect price. In
addition, links to product
reviews are intended to
provide visitors with
additional information and
professional opinion.
However, due to the
industry's fast pace,
reviews can become outdated
and should not be
considered a substitute for
doing ones own research.
Thank you.
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*
Currently
our system now supports
automated Address
Verification. The bank
sends us a note on each
order with the address
verification information.
If the address does not
match the order could still
go through but shipping
will be delayed. Please
make sure if you have moved
that you inform your bank
of your new address. We
understand that sometimes
you may want an item
shipped to a seperate
location from your card
billing address, but please
avoid this. If you can't
avoid it please send us an
email requesting a
different ship to
location.
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Our products will fit most: Chevy, GMC, Pontiac, Honda, Chrysler, Ford, Dodge, Mitsubishi, Acura, Audi, BMW, Buick, Caddilac, Chevrolet, Hummer, Hyundai, Infiniti, Jeep, Land Rover, Lexus, Lincoln, Mazda, Mercedes Benz, Mercury, Mini, Mitsubishi, Nissan, Oldsmobile, Plymouth, Porsche, Saab, Saturn, Scion, Subaru, Toyota, Volkswagon, Volvo
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